Frequently Asked Questions

Last Updated: November 7, 2026

Shopping, delivery and support

Answers before you order

1. What does fixmellow sell?

Hooks, cabinet fittings, hinges, brackets, latches, picture-hanging parts and other small DIY repair hardware. Check each product page for the exact item and purchase unit.

2. Are you the manufacturer?

We are an independent online retailer. We do not claim to manufacture a product or to be endorsed by a third-party brand unless a listing expressly says so.

3. Where do you ship?

The current delivery zone serves eligible addresses in Australia. Enter your address at checkout to confirm service; we do not currently advertise international delivery.

4. How much is Standard shipping?

Standard shipping is free in AUD for eligible Australian addresses, with no minimum order value. The method must appear at checkout for the address.

5. How long does processing take?

We estimate 1–2 business days to prepare and dispatch an eligible Australian order. Weekends and public holidays are excluded from business days. This is an estimate, not a dispatch guarantee.

6. How long does delivery take?

After dispatch, estimated transit is 2–5 business days, making the estimated order-to-delivery total 3–7 business days. These are not guaranteed arrival dates. Weekends and public holidays do not count; carrier interruptions, remote addresses, peak periods and incomplete address details may add time. Tracking is provided when available.

7. Will I receive tracking?

We provide tracking when it becomes available for the shipment.

8. Can I cancel or change an order?

Contact us promptly. A change may not be possible after processing or dispatch. If we cannot dispatch within a stated timeframe, you can accept the revised estimate or cancel an unshipped order for a prompt refund.

9. What can I return?

Request a return within 30 calendar days after delivery. Change-of-mind returns must be unused, undamaged and include supplied parts. Australian Consumer Law rights for faulty goods remain available.

10. How do I start a return?

Email support@fixmellow.com with the order number and reason. We will provide instructions and the correct destination; do not post a return to the correspondence address without instructions.

11. Who pays for an approved return?

We provide a prepaid return label at our expense for an approved return.

12. Is there a restocking fee?

No restocking fee applies to an approved return.

13. Do you offer exchanges?

We do not offer exchanges as a store service. You may request an eligible return and place a separate order, without limiting statutory remedies.

14. When will I receive a refund?

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

15. What if an item is damaged, wrong or incomplete?

Contact us promptly with the order number, a description and clear photos. We will review the issue and explain the available remedy and return steps.

16. Which payment methods can I use?

Only a method actually shown and usable at checkout is available. Shopify Payments is not currently activated; footer card logos do not prove a payment method is active.

17. How do I manage advertising cookies?

Use any active storefront privacy controls. Shopify’s Your Privacy Choices page keeps its native opt-out control where it applies; it may hide the form outside eligible regions. Australian visitors can email support@fixmellow.com about marketing or data choices. See our Privacy Policy.

18. How do I make a privacy request?

Email support@fixmellow.com to request access or correction, ask about marketing choices, or raise a privacy complaint. We may verify your identity before disclosing or changing records. The Privacy Policy explains Australian requests and the applicable OAIC channel.

19. How can I contact support?

Email support@fixmellow.com or call +1 (305) 897-8699. See the Contact page for the correspondence address and contact form.

20. How do I choose cabinet hardware?

Compare mounting-hole spacing, selected finish, dimensions and pack count. A photo does not establish how many pieces are included.