Refund Policy

Last Updated: November 6, 2026

Returns and refunds summary

How to request help

Contact us within 30 calendar days after delivery to request a return. Email support@fixmellow.com with your order number and reason. This store policy does not limit rights or remedies that cannot be excluded under the Australian Consumer Law, including remedies for goods with a major or minor failure.

Eligibility

For a change-of-mind return under our store policy, the item must be unused, undamaged and include the supplied accessories and components. We review damaged, defective, incorrect, incomplete and materially misdescribed items separately; do not discard packaging or the item before we provide instructions. Statutory consumer guarantees apply regardless of this change-of-mind condition.

Return process and costs

Do not send a return to our business correspondence address unless we instruct you to do so. We will provide the correct return instructions and, for an approved return, a prepaid return label at our expense. We do not charge a restocking fee. We do not offer exchanges as a store service; an eligible return and a separate new order are available, without limiting statutory remedies.

Refund timing and method

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account. A cancellation accepted before dispatch is refunded promptly and does not require a return inspection. If we cannot dispatch within a stated timeframe, you may accept a revised estimate or cancel the unshipped order for a prompt refund.

Damaged, incorrect or missing items

Contact us promptly with clear photos, the order number and a description of the issue. We will review the report and explain the available remedy and return steps. No store policy removes non-excludable rights under applicable Australian law.

Contact and related terms

Email support@fixmellow.com or call +1 (305) 897-8699. See Shipping Policy, Terms of Service and Contact.